⚠ Consumer warning · Unresolved · Credit entry still active
Unresolved · Credit entry still active

Verizon ignored me for 2 years. They called the day this site went live.

15 years as a customer. A kids' watch that failed the day I activated it. Cancellation the same day. Then a phone system that could not find my account, no callback, and a collection on my credit report. On September 30, 2026, Verizon's executive office finally called. Still no fix. The credit entry is still there.

Only one thing ends this page:Complete deletion of the Verizon entry from my credit report.Not updated. Not "resolved." Deleted. In writing.
900+days since the Feb 7, 2024 order, and still not fixed
See exactly what must be deleted ↓ Did this happen to you? Add your story
This page stays up until the credit entry is deleted and confirmed in writing.
Still here Two Verizon GizmoWatch boxes side by side on a table
Both watches, still in their boxes. My photo, September 30, 2026.
42,523complaints filed against Verizon with the Better Business Bureau in the last 3 years. Verizon Wireless: 38,707 + Verizon Communications: 3,816. Checked Sep 30, 2026.
1unsatisfied customers on this site so far. Add yours ↓

⚠ The warning in 30 seconds

What happened to me

My experience and recollection, summarized. The full story and the dated records are below.

15 yrs

A loyal, high-paying customer

Multiple lines. Some months, with international calling, around $1,000.

2

Watches sold on a call to cancel

I called to cancel after moving to Xfinity. A rep encouraged me to keep an account and sold me two kids' watches.

~10

Calls stuck in a loop

The first watch's audio did not work. I canceled. Later, the phone system asked for my closed account and could not find it.

1

Call, only after this website

No callback for over two years. The executive office called the day this page went public. Still no fix.

⚠ To anyone considering Verizon

10 reasons I will never use Verizon again.

Five from my own experience. Five from the public record, with sources you can check yourself.

  1. My experienceThey sold me more on the call where I was trying to leave.I called to cancel after moving to Xfinity. I hung up with two kids' watches.
  2. My experienceThe watch failed the day I activated it.The audio did not work. We could not hear what we needed to hear.
  3. My experienceI canceled the same day. I still ended up in collections.The second watch was never even turned on.
  4. My experienceTheir phone system could not find my closed account.About ten calls, the same loop every time, no person to help.
  5. My experienceNo one called me back for over two years.The first real call came from the executive office, the day this website went live.
  6. Public record$100 million settlement over its "Administrative Charge."Customers said the monthly fee was unfair and not clearly disclosed. It jumped from $1.95 to $3.30 per line in 2022. Verizon denied wrongdoing. Source
  7. Public record$46.9 million FCC fine for sharing customers' location without consent.The FCC found the data reached third parties, including bounty hunters. A federal appeals court upheld the fine in 2025. Source
  8. Public recordSettled with states over misleading ads.A 2024 multistate settlement with Verizon, AT&T and T-Mobile over "unlimited" claims, "free" phones and switch-and-save offers. Source
  9. Public recordThe "3-year price lock" did not last.Fees went up after the promise, and the guarantee was dropped for new customers on June 16, 2026. Source
  10. Public recordPhones stuck in SOS mode across the country.On January 14, 2026, a software issue knocked customers off the network for hours. The make-good: a $20 credit. Source

In my opinion, this is how Verizon treats customers once they stop being useful. Before you sign up, ask one question: if something goes wrong after I cancel, who will pick up the phone?

I called to cancel. I left with two watches.

I remember being a Verizon customer for about 15 years, with multiple lines. At times, including international calling, I paid around $1,000 in a month. I trusted the company with my family's accounts and expected someone to help when something went wrong.

I had moved to Xfinity and contacted Verizon to cancel my service. During that conversation, a representative encouraged me to keep an account and told me about watches for my children. I agreed to buy two.

The first one failed. I canceled the same day.

When the watches arrived, I activated the first one. The audio did not work properly: we could not hear what we needed to hear. That was enough for me to decide the watches were not suitable. I requested cancellation that same day and asked for a return label. I never activated the second watch.

Both watches are still in their boxes. Apart from trying the first one during activation, I did not use them.

My part: I missed the return. Verizon did email return labels. I missed following through on those emails and did not ship the watches back. That was my mistake, and it is part of this story.

But a missed return should be something a customer can discuss with a person.

The account is closed. The problem is not.

When I call, the automated system asks for the former account's number and cannot find it. I remember trying roughly ten times and getting stuck in the same loop. I recall also being directed to collections. Eventually I gave up and let the issue slip. I accept that I did not complete the return, but I believe the difficulty reaching someone made a solvable problem much harder.

After years with multiple lines and substantial bills, this experience ended my trust in Verizon. It is why I choose other providers instead of returning.

The length of my customer relationship, past spending, activation problem, cancellation request, and number of calls are my recollection. Historical bills and call recordings have not been verified for this page.

The photographs

Both watches. Still here.

My photographs, taken September 30, 2026. Tap a photo to view it full size.

Both watches in their open boxes

Both watches in their boxes. I still have the devices and want to return them.

 Both watch boxes together

Both boxes together. The two boxes I have kept.

 Inside the opened boxes: watches, chargers, cables and paperwork

Inside the opened boxes. Watches, charger, cable and paperwork. Cropped to exclude notes and a barcode.

The photographs have not been retouched or altered with AI. Hidden photo metadata has been removed from the public copies. Photos of identifying labels are kept private for account verification. The photos document appearance only, not whether either device works or its activation history.

02 · The record

The timeline, with sources marked.

Some details come from my memory. Others come from dated emails or the support chat. Each entry says which.

  1. Order email

    Two watches ordered

    Verizon's email, "Sergio, we received your order," lists two Verizon GizmoWatch Disney Edition devices.

  2. My recollection

    Failed activation, canceled the same day

    I tried the first watch, hit the audio problem, and requested cancellation the same day. The second watch was never activated. The exact call date is not confirmed here.

  3. Two label emails

    Return labels emailed

    Two messages titled "Sergio, here is your return label" arrived within seconds of each other.

  4. Label email

    Another return-label email

    A further message with a PDF label asked me to send the items as soon as possible. I did not complete the return.

  5. Credit-monitoring notice

    A Verizon entry on my credit report

    A Credit Karma email reported a change to the remarks on a Verizon Wireless account on my Equifax report. It does not establish the balance or the reason for each charge.

  6. Collection email

    Sent to a collection agency

    An MRS BPO email identifies Verizon Wireless as the creditor. I want an itemized explanation of the balance and how my cancellation and a return should affect it.

  7. Support chat

    Still no resolution

    Verizon chat could not access the closed account. The rep suggested a local store and later pointed credit disputes to Verizon's Recovery Department. No return, credit, or deletion has been confirmed.

  8. Phone call

    This website goes live. Verizon's executive office calls.

    After more than two years without a callback, a representative from Verizon's executive office called me the same day this page was published. No fix was offered on that call.

  9. Support chat

    The loop, again

    Verizon's chat sent me a link to "authenticate." It opened a sign-in page asking for a user ID for an account they closed. There is nothing to sign in to. Screenshots below.

Verizon chat message: click here to authenticate, with a short link
1. Verizon chat, Sep 30, 2026: "Click here to authenticate."
Verizon sign-in page asking for a user ID or Verizon mobile number
2. Where the link goes: a sign-in page for an account that no longer exists. Every time.

What was missing

Where was the follow-up?

I remember payment reminders. What I do not remember is a call to ask why the first watch had not worked for us, why the other was never activated, or what help I needed to complete the return. I do not recall receiving a callback after my attempts to get through.

The only call I got came after this website went public. Verizon had every chance before that. A customer should be able to reach someone and resolve a problem, even after the account is closed, without having to build a website first.

The return-label emails are documented above. These statements describe my experience and recollection, not a verified record of every contact attempt by either side. Verizon can provide records for review, and I will correct factual errors.

  • A callback
  • A person who could find the closed account
  • A way to finish the return
  • One accountable contact

03 · A path forward

Verizon: here is exactly how this page comes down.

Four things. Only the first one takes the page offline. I am ready to verify the account and return both watches today.

Credit: complete deletion

Complete deletion of the negative Verizon entry from my credit report. Not an update. Not a soft note. Deleted. Confirmed in writing. This is the only condition that ends this website.

Return

A documented return of both watches, with labels or a store authorization and a receipt listing the serial number or IMEI for each device. Both are still in their boxes.

Charges

A full written itemization of every charge, with corrections in writing for anything that should not apply after my same-day cancellation request.

Ownership

One named contact and a case reference who can close this and coordinate with the collection agency. No more phone-tree loops.

This page comes down when #1 is done and confirmed in writing. The other three are required for a complete resolution, but only credit deletion ends the public page.

These are my demands as a customer, not a statement of what any law requires. Open as of September 30, 2026. I will update this page with any substantive response.

⚠ If the credit entry is not deleted

The next steps are already public.

Standard options available to any consumer:

⚠ Did Verizon do this to you too?

Post your story.

Closed-account phone loops. Credit damage. Billing after cancel. Failed devices and no one who can fix it. Moderated. Real experiences only. Every verified complaint raises the count on this page.

Email is never published. Spam and unverifiable claims are rejected. Do not include account numbers or other private details.

The complaint wall

Real stories from Verizon customers, posted with permission. First name and state only.

"I called to cancel and left with two watches. One failed the day I activated it. Two years later I'm in collections, and the only call I got came after I built this website. The credit entry is still there."

Sergio, Michigan

Your story goes here. Use the form above.